Remember in the last Nanny Nine, how I said it was often interesting how I met people. This is another one of those examples. It was April 15 2013, the day of the tragic Boston Marathon bombing. Tension was high and rampant on the Social Media sites, especially Facebook and Twitter. Along with that were the range of opinions by Social Media Specialists, on if/when/how often a Brand should be posting anything. I have my own opinions on this, and most of the time I chose to remain silent in the back-and-forth commentary about it. But that night was different. It felt like there was a higher than normal number of posts and comments about Brands ‘Social Media etiquette’ following a tragedy. I responded to one of Guy’s tweets, in which he was responding to someone who was lashing out at him. My response was in agreement to the other person. After tweeting I felt that gut instinct of “that was not professional”.
In less than an hour I got the shock of my life! Guy Kawasaki sent me a Direct Message, asking what was wrong with what he was doing. What followed was